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REFUNDS AND RETURNS |
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REFUNDS AND RETURNS
We have a no nonsense no quibble returns policy you may exchange products for any reason up to seven days after purchase as long as the products are unused and unopened if you have ordered something by mistake of simple decide you don’t wont it you may return it to us at your expense for a replacement within seven days.
For hygiene reasons we cannot accept returns of adult toys –creams-lubricants-massage oils-or condoms if they have been opened.
DEFECTIVE ITEMS
If the product is defective please give a full description of the fault and return it in its original packaging with manual or accessories ext for a replacement product or credit note within the seven days.
TO RETURN AN ITEM
Please contact us at: returns@treacletarts.com
Before the seven days cooling of period wrap the package securely and send it back to us.
If you are returning an item because it is defective or a mistake on are part we will be happy to refund the cost of returning it to us.
This returns policy does not affect your statutory rights.
Please return items by recorded delivery as we cannot be held responsible for goods lost in post.
DELIVERY 1ST CLASS RECORDED POST
All TREACLE TARTS UK parcels have to be signed for.
For security standard delivery UK parcels are sent by recorded delivery.
If you are out when the post man calls don’t panic royal mail will leave you a card so you can arrange collection or redelivery.
PLAIN PACKAGIN
TREACLE TARTS parcels are sent in plain packaging 100% discretion is used.
If your order for any reason does not arrive when expeted and your UK delivery is more than 4 days over due please contact us at: sales@treacletarts.com
We will be able to provide you a royal mail tracking number.
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